I am part way through resetting the Windows 10 OS of my 2-in-1 small storage machine, in the hope of correcting some long-standing issues, mainly the failure of the Store to either download or update apps. This has been the case for three or four months, despite trying all the fixes which have been suggested. So I have sought help from a MS tech via the chat service. The advisor after working remotely for a long time reported that he / she would reset the OS "since your operating system is corrupted."
Media Creation and IOS Disk Image files were downloaded. I was assured that my system would now work OK and the advisor logged off.
However, after restarting I could see little or no change and in particular the Store is just as dysfunctional as before. Now, I am not clear whether I was expected to run the new files, and if so which? I have located the Disk Image --- 4GB and the Media Creation Files --- there are three of them, a apparently identical --- 17.5 MB each. Will I be able install in this way if required, given that free storage on C has fallen to 3 GB (it even went below 1 GB)?
Also I was assured that the reset would keep ALL files, including apps and third-party programs. I questioned this as I thought it was otherwise and since have not found any confirmation it is correct, rather the reverse. If I must lose my programs I need to know in advance so that I can move as much as possible to the D drive, an SD card. It wont free up a lot of space, as I have already moved to, downloaded to many programs and files to the D and other drives. It was a major part of how I managed to install the Anniversary and Creators updates on a small storage device.
I am a bit muddled now about all this so I am hoping for some clarification to put me straight.
I didn't find the right solution from the internet.
Content Creation Service Video Examples